Privacy Preferences & Data Opt-Out
At East Appliance Repair Inc., we value the trust our Long Island neighbors place in us—not just to fix your appliances, but to handle your data responsibly. This page explains how we use digital tools to improve our service and how you can manage your preferences.
How We Use Data
To ensure our website remains functional, secure, and easy to use, we utilize a few industry-standard third-party tools:
Google Analytics: Helps us understand which appliance repair services are most in demand so we can better allocate our technicians in Suffolk county.
Statcounter & Hotjar: These tools help us monitor site performance and, crucially, prevent advertising fraud. By understanding how users interact with our site, we ensure our marketing budget goes toward helping real customers rather than automated bots.
What Is Collected?
These tools may automatically collect information such as:
Your IP address.
Browsing behavior (e.g., which pages you visit and how long you stay).
Device information (e.g., whether you are calling us from an iPhone or a desktop).
Your Right to Opt-Out
We respect your right to privacy. If you would prefer not to have your activity tracked, you have several options:
Browser Settings: Most modern browsers allow you to block cookies or use "Incognito/Private" modes to prevent tracking.
Google Analytics Opt-out: You can download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.
Do Not Sell My Info: While we do not "sell" your personal information in the traditional sense (we aren't data brokers), some privacy laws define "selling" broadly to include the use of third-party cookies. By using the tools mentioned above, you can effectively opt out of this data sharing.
SMS & Mobile Communications Privacy Policy
East Appliance Repair Inc. is committed to protecting your privacy.
SMS Opt-In & Mobile Data Collection:
When you request service or book an appointment on our website, you may opt in to receive text messages regarding your service visit arrival windows, technician updates, and account inquiries.
Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.
Types of Messages Sent: If you book an appointment or request service, you may receive transactional SMS updates regarding your service appointment arrival windows, technician dispatch status, and customer service follow-ups.
Message Rates & Opt-Out: Message and data rates may apply. You can opt out of receiving text messages at any time by replying STOP to any text message. For assistance, reply HELP or contact our support team at (631) 263-1961 or info@eastappliance.com.
Data Security:
We implement reasonable technical, administrative, and physical security precautions to protect your personal information against unauthorized access, loss, misuse, or alteration.
Contact Us
If you have any questions about our privacy practices or would like to request that your data be deleted from our internal service records, please contact us:
Phone: 631-263-1961
Email: info@eastappliance.com
Mailing Address:
26 Hill St
Unit 116
Southampton, NY 11968
